Privacy Policy

Last updated: May 2026

This Privacy Policy explains how FaceReset.co Ltd (“Face Reset”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit our website, purchase or access our course, join our email list, contact us, or use our services.

Our website is: www.facereset.co
Contact email: hello@facereset.co

By using our website or services, you agree to the collection and use of your information in line with this Privacy Policy.

Face Reset provides online educational and self-care content, including guided face massage and facial tension release routines.

For the purposes of data protection law, FaceReset.co Ltd is the data controller of the personal information we collect from you.

Registered business address:
Svend Trosts Vej 21, Copenhagen, Denmark

We may collect the following types of personal information:

Information you provide directly

This may include:

Your name

Email address

Billing details

Account/login details

Course access information

Messages you send to us

Refund or support requests

Any information you provide through forms on our website

Payment information

Payments may be processed by third-party payment providers. We do not directly store your full card details.

Technical and usage information

When you use our website, we may collect:

IP address

Browser type

Device type

Pages visited

Time spent on the site

Referral source

Approximate location

Cookie and tracking information

Marketing and tracking information

If we use advertising or analytics tools, such as Meta Pixel, Google Analytics or similar platforms, we may collect information about how you interact with our website, ads, emails and landing pages.

We use your personal information to:

Provide access to the Face Reset course

Process purchases and payments

Manage your account

Send order confirmations and service emails

Respond to customer support requests

Manage refunds or guarantee requests

Send marketing emails, where you have opted in or where permitted by law

Improve our website, course, emails and customer experience

Analyse website performance and marketing activity

Show relevant advertising

Prevent fraud, misuse or security issues

Comply with legal, tax and accounting obligations

Where GDPR applies, we rely on the following legal bases:

Contract
We process your information when needed to provide the course, manage your account, process payments or respond to service-related requests.

Consent
We may rely on your consent for email marketing, cookies, tracking technologies or certain optional communications.

Legitimate interests
We may use your information to improve our website, understand customer behaviour, prevent fraud, provide customer support and promote our services, provided this does not override your rights.

Legal obligation
We may process information where required for tax, accounting, legal or regulatory purposes.

If you sign up to our email list or purchase from us, we may send you emails about Face Reset, course updates, offers, self-care content or related services.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:

hello@facereset.co

We will not sell your email address to third parties.

Our website may use cookies and similar technologies to:

Make the website work properly

Remember your preferences

Understand how visitors use the site

Improve website performance

Measure marketing activity

Deliver relevant ads

We may use tools such as:

Systeme.io

Meta Pixel

Google Analytics

Email marketing tools

Payment processors

Other analytics or advertising platforms

Where required, we will ask for your consent before placing non-essential cookies or tracking technologies on your device.

You can usually manage or disable cookies through your browser settings.

We may share your personal information with trusted third-party service providers who help us operate our business, including:

Website and course hosting platforms

Payment processors

Email marketing providers

Analytics providers

Advertising platforms

Customer support tools

Accountants, legal advisers or professional service providers

Government, tax or regulatory authorities where required by law

These providers are only permitted to use your information as needed to provide their services to us.

We do not sell your personal information.

Because we use online platforms and service providers, your personal information may be processed in countries outside the US, Denmark, the European Economic Area, the United Kingdom, or your country of residence.

Where required, we take steps to ensure your personal information is protected, including using appropriate safeguards such as standard contractual clauses or working with providers who offer suitable data protection commitments.

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.

This may include keeping information to:

Provide course access

Maintain customer records

Respond to support requests

Comply with tax, accounting or legal requirements

Resolve disputes

Prevent fraud or misuse

When we no longer need your information, we will delete it or anonymise it where appropriate.

Depending on where you live, you may have rights over your personal information.

These may include the right to:

Access the personal information we hold about you

Correct inaccurate or incomplete information

Request deletion of your information

Object to certain processing

Restrict how we use your information

Withdraw consent where processing is based on consent

Request a copy of your data

Opt out of marketing communications

Lodge a complaint with a data protection authority

To exercise your rights, contact us at:

hello@facereset.co

We may need to verify your identity before responding to your request.

If you are based in California or another US state with applicable privacy laws, you may have additional rights regarding your personal information.

These may include the right to:

Know what personal information we collect

Request access to your personal information

Request correction or deletion

Opt out of the sale or sharing of personal information, where applicable

Limit certain uses of sensitive personal information, where applicable

Not be discriminated against for exercising your privacy rights

We do not sell personal information in the traditional sense. However, some advertising or analytics tools may be considered “sharing” under certain privacy laws.

To make a privacy request, contact:

hello@facereset.co

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no website, platform or online service can guarantee complete security. You are responsible for keeping your login details safe and for using secure devices and networks when accessing our services.

The FTC also highlights privacy and security as important areas for businesses handling consumer data, particularly around protecting information and avoiding misleading privacy practices.

Face Reset is intended for users aged 18 and over.

We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from someone under 18, we will take reasonable steps to delete it.

Face Reset provides educational and self-care content only. It is not medical advice, diagnosis or treatment.

If you contact us and voluntarily share information about your health, symptoms, tension, pain, headaches or other concerns, we will only use that information to respond to your enquiry or provide customer support.

Please do not send us sensitive health information unless necessary.

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of those third-party websites. You should review their privacy policies before providing any personal information.

If you provide your phone number and opt in to receive text messages, Face Reset may send you SMS messages related to your consultation booking, including confirmations, reminders, rescheduling, and follow-up messages. Message frequency varies. Message and data rates may apply. You can unsubscribe at any time by replying STOP, or reply HELP for support.

We may update this Privacy Policy from time to time.

The latest version will always be posted on this page with the updated date shown at the top.

If we make significant changes, we may notify you by email or through our website where appropriate.

If you have any questions about this Privacy Policy or how we handle your personal information, contact us at:

FaceReset.co Ltd
Email: hello@facereset.co
Registered address: Svend Trosts Vej 21, Copenhagen, Denmark